If you are having trouble uploading files or folders, please try the following troubleshooting steps:

  • Please ensure your web browser is the latest version of Microsoft Edge, Safari, Firefox, or Chrome.

  • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.

  • Make sure you are uploading files smaller than the maximum for your account type (1GB for Free accounts and 25GB for Paid accounts).

  • Try uploading using the Upload Files method instead of Upload Folders, or vice versa.

    • Please note that Internet Explorer does not support Upload Folder, only Upload Files. If you need to upload folders, please use a different web browser.

  • Check your network connection. You will need a connection with upload speeds of at least 5 megabits per second, and you'll need to ensure your connection is stable. Interruptions in your connection will cause upload failures.

  • If you are using a VPN, temporarily test uploads with the VPN turned off.

  • If you are uploading a folder with a lot of files in it, you may be hitting browser limitations. In that case, you have two options:

Potential Causes of Slow Uploads:

Slow upload speeds can have a variety of causes.

  • Browser-Specific Issues: Try a different browser or computer. Users may find that their upload speeds increase on alternative browsers.

  • Device-Specific Issues: If your upload speed has not improved after you have tried updating and/or switching internet browsers, please try a different computer to help isolate the issue.

    • If your upload speed increases on another computer, then you will know that the first computer itself was causing the slower speed.

    • If your speed does not increase, then this is most likely an issue with your internet connection.

  • Internet Service Provider: Sometimes slow upload speeds are the fault of your Internet Service Provider.

    • We recommend a high-speed internet connection with high upload speeds.

    • Often with Cable and DSL, the upload speed is significantly slower than the download speed. This will result in fast loading times for most websites and file downloads, but slow uploads.

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